Good Bet Privacy Policy — Your Data, Your Rights

01 Introduction

Good bet ("we", "us", "our") is committed to protecting the privacy of every player who uses the good bet platform at good-bet.app. This privacy policy describes how good bet collects, uses, stores, and protects your personal data when you register an account, make a deposit, play games, or interact with any part of the good bet platform.

By registering an account at good bet, you confirm that you have read and understood this privacy policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not register or use the good bet platform.

This privacy policy applies to all players using good bet, regardless of the device or method used to access the platform. It covers data collected through the good bet website, mobile application, and any other good bet service.

02 Data We Collect

Good bet collects personal data that is necessary to operate your account, process transactions, verify your identity, and comply with legal and regulatory requirements. The categories of data we collect include:

Good bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulation. Where such data is required, we will always seek your explicit consent before collecting it.

03 How We Use Your Data

Good bet uses your personal data only for legitimate purposes that are directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected. The main ways good bet uses your personal data are:

• To create and manage your good bet account and verify your identity.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other illegal activity.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To provide customer support and resolve disputes or complaints.
• To send you important account notifications, security alerts, and service updates.
• To monitor your gaming activity for responsible gaming purposes and apply player protection tools where necessary.
• To improve the good bet platform, fix technical issues, and develop new features.
• To send you promotional communications about good bet bonuses and offers, where you have opted in to receive them.

Good bet will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first providing you with an opportunity to request human review of that decision.

04 Legal Basis for Processing

Good bet processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:

• Contract performance — processing is necessary to fulfil our obligations to you under the good bet Terms and Conditions, including operating your account and processing transactions.
• Legal obligation — processing is required to comply with applicable laws and regulations, including anti-money laundering, age verification, and tax reporting requirements.
• Legitimate interests — processing is necessary for good bet's legitimate business interests, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights.
• Consent — where we rely on your consent to process your data, such as for marketing communications, you have the right to withdraw that consent at any time by contacting our support team or updating your account preferences.

05 Data Sharing & Third Parties

Good bet does not sell, rent, or trade your personal data to third parties. However, good bet may share your data with carefully selected third-party service providers who assist us in operating the platform. All third parties who receive your data are contractually required to handle it in accordance with applicable data protection standards.

The categories of third parties with whom good bet may share your data include:

• Payment processors — bKash, Nagad, and Rocket, to process your deposits and withdrawals.
• Identity verification providers — to verify your age and identity as required by law.
• Game providers — to deliver the games available on the good bet platform. Game providers receive only the data necessary to operate the game session.
• IT and security providers — to maintain platform infrastructure, detect fraud, and protect against cyber threats.
• Regulatory and law enforcement authorities — where required by law or in response to a valid legal request.

06 Cookies & Tracking Technologies

Good bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit the good bet platform.

Good bet uses the following types of cookies:

• Essential cookies — required for the platform to function. These cannot be disabled as they are necessary for login sessions, security, and basic platform operations.
• Functional cookies — remember your preferences such as language settings and display options to improve your experience on good bet.
• Analytics cookies — help good bet understand how players navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity, protect your account, and maintain platform integrity.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the good bet platform and prevent you from accessing certain features.

07 Data Retention

Good bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The specific retention periods that apply to different categories of data are:

• Account data — retained for the duration of your account and for a period of five years after account closure, as required by anti-money laundering regulations.
• Transaction data — retained for a minimum of five years from the date of the transaction to comply with financial record-keeping requirements.
• Identity verification documents — retained for five years after account closure or as required by applicable law.
• Support communications — retained for three years from the date of the last communication.
• Technical and usage data — retained for up to 24 months from collection, after which it is anonymised or deleted.

When your data is no longer required, good bet will securely delete or anonymise it in accordance with our data disposal procedures. If you request deletion of your account, good bet will process the request within 30 days, subject to any legal retention obligations that may require us to retain certain data for longer.

08 Your Privacy Rights

As a good bet player, you have a number of rights in relation to your personal data. Good bet is committed to honouring these rights promptly and transparently. Your rights include:

To exercise any of these rights, contact the good bet support team at [email protected]. Good bet will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it.

09 Data Security

Good bet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include:

• AES-256 encryption for all stored personal and financial data.
• SSL/TLS encryption for all data transmitted between your device and the good bet platform.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits and penetration testing by independent third-party security firms.
• Strict access controls ensuring that only authorised good bet personnel can access personal data, and only to the extent necessary for their role.
• Continuous monitoring of the platform for suspicious activity, intrusion attempts, and data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, good bet will notify you and the relevant regulatory authorities as required by applicable law. We will provide clear information about the nature of the breach, the data affected, and the steps we are taking to address it.

10 Children's Privacy

The good bet platform is strictly for adults aged 18 and over. Good bet does not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will delete that data immediately and close the associated account.

If you believe that a minor has registered an account at good bet or that their personal data has been collected by our platform, please contact our support team immediately at [email protected] and we will investigate and take appropriate action without delay.

11 Changes to This Privacy Policy

Good bet may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, good bet will notify registered players via email and will update the "Last Updated" date at the top of this page.

We encourage you to review this privacy policy periodically to stay informed about how good bet protects your personal data. Continued use of the good bet platform after any changes to this policy constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way good bet handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and aim to respond within 24 hours.

• Email: [email protected]
• Live Chat: Available 24/7 via the good bet platform
• FAQ: good-bet.app/faq

For data rights requests specifically — such as access, rectification, or erasure requests — please email us with the subject line "Data Rights Request" and include your registered email address and account username so we can locate your records promptly.